As part of my curricular activities, I wrote and published business cases and reports ranging from process audits to client case studies.
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Improving Customer Service at HCC Hospital
Improving Customer Service at HCC Hospital
Skill: Business Case Writing
Task: Create a business case proposal
Result: Wrote a business proposal to improve customer service at a regional hospital based on a real life business case.
Campus Waste Audit
Campus Waste Audit
Skill: Data Collection, Data Analysis, Report Writing
Role: Coordinator, Participant
Task: Conduct a composition audit of daily campus waste.
Results: Improved student literacy of recycling terms and best practices by 45%. Improved proper disposal of canteen food scraps by 75%. Secured over $20,000 in campus-wide investments in waste reduction initiatives.
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